Right of Withdrawal (Widerrufsbelehrung)
1. Scope
This notice applies if you are a consumer (§ 13 BGB). Entrepreneurs within the meaning of § 14 BGB do not have a statutory right of withdrawal under § 312g BGB, and this notice does not grant them one. Each change to your subscription that creates a new payment obligation (such as the first paid purchase, an upgrade, switching to annual billing or additional property capacity) is a separate contract within the meaning of this notice; the period starts when that change is concluded. Changes without a new payment obligation do not start a period. The right of withdrawal belongs to the account holder as the contracting party.
2. Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Ilya Baskakov, Von-Müller-Straße 15a, 82467 Garmisch-Partenkirchen, Germany, telephone: +49 176 26554582, email: support@dein-eigentum.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online in your customer account under "Settings" › "Billing" using the "Withdraw from contract" button (https://dein-eigentum.de/withdraw takes you there after you sign in). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
3. Early start and expiry of the right of withdrawal
If you ask us to begin before the withdrawal period ends, you owe compensation in the event of withdrawal for the time provided until then, calculated pro rata. Your right of withdrawal expires when we have provided the service in full and you expressly consented before the start and confirmed that you are aware of this; for an ongoing subscription this does not happen before the withdrawal period ends.
4. How to withdraw
Online in your customer account under "Settings" › "Billing" using the "Withdraw from contract" button, by email or by post, optionally using the model withdrawal form. We confirm receipt by email without undue delay, stating the content, date and time; if we still need to review the declaration, we will contact you separately.
5. Model withdrawal form
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
– To Ilya Baskakov, Von-Müller-Straße 15a, 82467 Garmisch-Partenkirchen, Germany, support@dein-eigentum.de:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.
The effective date of this version is displayed above this document.